Privacy Policy

Account data: your email address, and for paid plans, billing details handled entirely by Paddle (we never see or store your card number). Product usage: basic, anonymized telemetry such as app version and OS, used to improve reliability. Support: anything you send us by email.

• Email address, for account access and billing receipts
• Subscription status and plan, to determine feature access
• Device activation count, to enforce your plan's device limit
• Basic crash and version telemetry, not tied to your database content

Your database connection credentials (hostnames, usernames, passwords, connection strings) are stored only in your operating system's native secure keychain (Keychain on macOS, Credential Manager on Windows, Secret Service on Linux) and never leave your device or reach our servers.

The data inside your databases — rows, documents, queue jobs — is never transmitted to us. Query results stay local to your machine for the length of your session.

If you enable the AI assistant, it uses your own OpenAI API key, which you provide and which is stored locally. Prompts you send to draft SQL are sent directly from your device to OpenAI under your own OpenAI account and usage terms — not routed through or logged by RowDex. The assistant only drafts queries; it never runs them automatically.

Paddle, our Merchant of Record, processes and stores your payment details under its own privacy policy, available at paddle.com/legal/privacy. We receive only the minimum information needed to grant access to your plan: your email, subscription status, and a Paddle customer reference.

To operate your account, grant and enforce plan entitlements, process billing through Paddle, respond to support requests, and send essential account or billing emails. We do not sell your data, and we do not use it for third-party advertising.

We retain account and billing records for as long as your account is active and as needed to meet tax and accounting obligations. To request deletion of your account data, email support@rowdex.app — we'll confirm what's deleted and what we're required to retain.

Depending on where you live, you may have rights to access, correct, export, or delete your personal data, and to object to certain processing. Contact support@rowdex.app to exercise any of these rights.

We may update this policy as RowDex evolves. Material changes will be reflected by an updated "Last updated" date above.

Questions about this policy can be sent to support@rowdex.app.