Refund and Cancellation Policy

You can cancel a monthly or yearly Pro subscription anytime from your account page. Cancelling stops future renewals; you keep Pro access through the end of the period you already paid for. We do not prorate or refund partial billing periods except as described below.

Where a free trial is offered, you can cancel any time before it ends with no charge. If you don't cancel, your saved payment method is billed automatically when the trial ends, at the price shown at checkout.

Because Paddle acts as the Merchant of Record for all RowDex purchases, refunds are issued through Paddle. If you're unhappy with a purchase, email support@rowdex.app within 14 days of the charge and we'll review your request — approved refunds are processed by Paddle back to your original payment method, typically within 5-10 business days.

If you're located in the EU/EEA or UK, you have a statutory right to withdraw from a purchase within 14 days under Paddle's own Buyer Terms (paddle.com/legal/buyer-terms) and Refund Policy (paddle.com/legal/refund-policy), independent of the policy above.

Lifetime is a single one-time payment, not a subscription — there's nothing to cancel. The 14-day refund window in section 3 applies the same way: contact us within 14 days of purchase if you want a refund.

If you have a billing concern, please contact us first at support@rowdex.app so we can resolve it directly — it's faster than a chargeback and avoids your account being suspended while a dispute is investigated.

Billing and refund questions: support@rowdex.app.