Billing, cancellation and refunds
How RowDex billing works: secure checkout by Paddle, managing or cancelling your subscription, downloading invoices and the 14-day refund policy.
On this page
Payments are handled by Paddle, our Merchant of Record. Paddle manages checkout, tax and invoicing, so RowDex never sees your card details.
Manage your subscription#
Sign in to your account
Go to rowdex.app/account and sign in with an emailed code.
Open the billing portal
Use the manage billing button to update your payment method or see your billing history.
Download invoices
Each past payment has an invoice you can open from your account page.
Cancel#
You can cancel Pro at any time from your account page. You keep Pro until the end of the period you have already paid for, then your account returns to Basic. Lifetime is a one-off payment, so there is nothing to cancel.
Refunds#
Ask for a refund within 14 days of the charge by emailing support@rowdex.app. Approved refunds go back to your original payment method through Paddle. Read the full Refund Policy.
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